Privacy Policy
Introduction
Welcome to Optom Rasel (optomrasel.com). This website is owned and managed by Mohammad Abdul Auwal Rasel, a qualified Optometrist, Ocularist, Vision Therapist, Contact Lens Specialist, and Myopia Control Management Expert based in Bangladesh.
We understand that your personal information is important to you, and we take your privacy seriously. This Privacy Policy explains what information we may collect when you visit our website or contact us, how we use it, and the steps we take to protect it.
By using this website, you agree to the practices described in this Privacy Policy. This website operates from Bangladesh and is intended primarily for patients and visitors seeking eye care service in Bangladesh.
Information We Collect
When you interact with our website or contact us directly, we may collect the following types of patient information:
- Your full name
- Phone number and/or WhatsApp number
- Email address
- Physical address or general location
- Appointment request details (such as preferred date, time, or type of service)
- Eye care concerns or queries you share with us voluntarily
We only collect information that is reasonably necessary to respond to your queries or to provide our eye care services. We do not collect sensitive personal data beyond what is relevant to your care.
How We Collect Information
At present, this website does not have an online contact or appointment form. Instead, patient information is primarily collected through the following channels:
- Phone calls made directly to us
- WhatsApp communication initiated by the patient
- Emails sent to our official email address
- General website usage data collected automatically through third-party tools (see the Cookies section below)
We do not collect your personal information without your knowledge or consent.
How We Use Patient Information
Any patient information we collect is used only for legitimate and necessary purposes, including:
- Responding to appointment requests and scheduling consultations
- Communicating service-related information relevant to your eye care needs
- Following up on queries related to Vision Therapy, Customized Artificial Eye or Ocular Prosthesis, Low Vision Rehabilitation, Special Contact Lens, Myopia Control Management, Optometrist consultation, or Ocularist consultation
- Improving our website experience and understanding how visitors use our site
- Maintaining basic patient communication records for continuity of care
We do not use your personal information for any purpose unrelated to your care or our legitimate practice operations.
WhatsApp Communication and Phone Calls
Many of our patients prefer to reach us through phone calls and WhatsApp communication, and we welcome that. However, please be aware that WhatsApp and phone networks are third-party platforms. While we treat all patient communication with care and confidentiality, we cannot fully control the security or data practices of these external platforms.
If you contact us via WhatsApp or phone, you do so voluntarily and acknowledge that such communications pass through third-party service providers (such as Meta Platforms for WhatsApp). We encourage patients to avoid sharing highly sensitive medical records through these channels and to contact us if they have concerns.
Cookies, Analytics, and Advertising Tools
Our website may use certain third-party tools that automatically collect non-personally identifiable information about how visitors use the site. These may include:
- Google Analytics – to understand website traffic and visitor behavior
- Facebook Pixel / Meta Ads – to measure the performance of any online advertising
- Google Ads – for advertising and conversion tracking
- Google Maps – to display our clinic location
- WhatsApp chat button – to allow easy contact
- Website hosting services – to keep the website functional and accessible
These tools may use cookies, which are small text files stored in your browser. Cookies help us understand how our website is being used and may be used to show relevant advertisements. You can manage or disable cookies through your browser settings, though doing so may affect some features of the website.
We do not control the data collection practices of these third-party tools. Please refer to the respective privacy policies of Google, Meta, and other providers for more information.
Third-Party Services
Our website may link to or embed tools from third-party service providers, including but not limited to Google, Meta (Facebook/WhatsApp), and our hosting provider. These third parties operate independently and have their own privacy policies. We are not responsible for the content or privacy practices of external websites or services linked to or from our website.
We recommend reviewing the privacy policies of any third-party platform you interact with while using our website.
Data Sharing and Confidentiality
We respect your trust. Patient information collected through this website or through direct communication is kept confidential and is not sold, rented, or shared with unrelated third parties for commercial or marketing purposes.
Information may be shared only in the following limited circumstances:
- When required by applicable law or a valid legal authority in Bangladesh
- To the extent necessary to operate core website functions through trusted service providers (such as hosting and analytics), who are bound to use the data only for those purposes
- With your explicit consent
Data Security
We take reasonable and practical steps to protect the patient information we handle. However, please be aware that no method of transmission over the internet and no digital communication channel can be guaranteed to be 100% secure.
While we strive to use appropriate measures to safeguard your information, we cannot guarantee absolute security of data transmitted to us through email, WhatsApp, phone, or the internet. We encourage you to be mindful of what personal information you share online.
Patient Rights and Choices
We believe patients have the right to know how their information is being used. If you would like to:
- Request access to the personal information we hold about you.
- Correct or update any inaccurate information.
- Request the deletion of your personal information where it is no longer needed.
You may contact us directly using the details provided at the end of this page. We will do our best to respond to your request within a reasonable time. Please note that some information may need to be retained for legitimate operational or legal reasons.
Children's Privacy
Our website and services are not directed at children as independent users. We do not knowingly collect personal information from children without the involvement of a parent or legal guardian.
If a child requires an eye care consultation, we expect a parent or guardian to initiate and manage all communications with us. If you believe we have inadvertently received information from a child without appropriate guardian involvement, please contact us and we will take steps to address the situation appropriately.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make changes, we will revise the effective date at the top of this page.
We encourage you to review this Privacy Policy periodically. Your continued use of this website after any updates are posted will be considered as your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please feel free to reach out to us.
Contact Me
Don't Be Hesitate To Contact
Mohammad Abdul Auwal Rasel
Vision Therapy & Artificial Eye Bangladesh
01819-423250 (Call)
+8801712072765 (WhatsApp)